IntelliPlan software is backed by a full support and service commitment which continues throughout your time as a Procentia customer.
We do not believe in using faceless teams of developers who are remote from the client. You always have a named contact who is up to speed on all aspects of your account. If you ever need support, you may use our online ticket system or pick up the phone and directly dial your assigned support consultant.
We believe clients appreciate the honest and open relationship we have with them. In turn, we listen to their suggestions and react promptly.
The IntelliPlan community
To ensure that performance issues are systematically recorded and tracked, we encourage clients to join our online IntelliPlan user community.
As well as providing a forum for resolving technical issues, the user group allows clients to share best practice and contribute to IntelliPlan’s future development.Visit our Community
Understanding your needs
Before implementation, we carry out a comprehensive review of your work practices and systems. This includes data conversion, calculation set-up, workflow configuration, reports, letters and benefit statements, web-based communications and data feeds from third parties.
From the start, you have direct personal contact with the team who configures your IntelliPlan system. The same team will always be there to help you with any future queries.
Procentia never boxes you into our setup; we will always work to configure our software around your plans.
As a user, you have access to online help at all times. You can also contact us in person by telephone and email. All inquiries are treated as ‘tier one’ importance – we won’t make you wade through a multi-tiered response procedure before someone eventually deals with your request.
As well as responding promptly to requests for help, we anticipate support and system maintenance needs by proactively checking that you are making the best possible use of your IntelliPlan system.
We adapt our pricing model to match your business needs. A fixed fee is charged for set-up. Depending on the scale of the project, we then charge either a per-participant per-annum fee or a perpetual lifetime licence. Both options cover the cost of support, including our pledge to keep our software compliant with current US legislation.